Last Updated: 9/30/2025

1. Purpose

This Privacy Policy (“Policy”) describes the manner in which Head and Neck Center of Hawai‘i LLC (“Company,” “we,” “our,” or “us”) collects, uses, maintains, and discloses information obtained from users (“you” or “your”) of the Company’s website located at https://hancoh.com (the “Website”). This Policy applies solely to information collected through the Website and does not govern information obtained through in-office interactions or other offline means.

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

2. Information Collected

2.1 Information Voluntarily Provided

When utilizing the Website’s contact forms or appointment request features, you may voluntarily provide information such as your name, telephone number, email address, and general scheduling preferences.

2.2 Automatically Collected Information

The Website employs Google Analytics to collect certain information automatically, including, but not limited to, browser type, device identifiers, referring website addresses, pages visited, and other analytical data related to Website usage. Such information is aggregated and does not directly identify individual users.

2.3 Excluded Information

The Website is not intended for the submission of medical history, diagnostic information, treatment records, insurance details, or any other data constituting Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Users are expressly instructed not to transmit PHI through the Website.

3. Use of Information

Information collected through the Website may be used for the following purposes:

To respond to inquiries and appointment requests;

To operate, maintain, and improve the functionality and security of the Website;

To analyze Website usage trends and improve user experience.

The Company does not sell, rent, or otherwise disclose personal information collected through the Website to third parties, except as required by law.

4. Cookies and Analytics

The Website utilizes cookies and related technologies in connection with Google Analytics. Cookies are small data files stored on your device that assist in analyzing Website usage. You may refuse the use of cookies by selecting the appropriate settings in your browser; however, certain Website functions may be limited as a result.

5. Legal Compliance

Although the Website does not collect PHI, the Company complies with all applicable privacy and data protection laws, including HIPAA, with respect to information collected and maintained through offline means.

6. Data Subject Rights

Subject to applicable law, you may have the right to:

• Request access to personal information you have submitted via the Website;

• Request correction or deletion of such information;

• Request to opt out of future electronic communications.

• All such requests must be submitted in writing to the contact information listed in Section 10.

7. Data Security

The Company implements commercially reasonable administrative, technical, and physical safeguards designed to protect information submitted through the Website. Nevertheless, no method of electronic transmission or storage is entirely secure. Accordingly, the Company does not warrant or guarantee absolute security of information transmitted through the Website.

8. Children’s Privacy

The Website is not directed toward individuals under the age of thirteen (13), and the Company does not knowingly collect personal information from such individuals. If the Company becomes aware that information has been collected from a child under 13, it will be promptly deleted.

9. Amendments

The Company reserves the right to amend this Policy at any time, without prior notice, by posting a revised version on the Website. The “Last Updated” date above shall reflect the effective date of the most recent version. Continued use of the Website after the posting of an amended Policy shall constitute acceptance of its terms.

10. Contact Information

Questions or concerns regarding this Policy should be directed to:

Head and Neck Center of Hawai‘i LLC

75-170 Hualalai Rd, Suite B104

Kailua-Kona, HI 96740

Telephone: (808) 331 1454

Email: info@hancoh.com